Field Service Engineer

Posted by Packsize International LLC (booth # 3563)

Field Service Engineer - Charlotte, NC

The Field Service Engineer is responsible to travel to customer locations to install, maintain and support Packsize equipment as well as build and maintain customer relationships by effectively servicing the equipment. The Field Service Engineer will understand the needs of the customer, work proactively and efficiently to meet those needs, and provide 5-Star customer service by proactively visiting or calling customers to ensure they are happy with the Packsize equipment, processes flow, packaging designs and service.

Essential Duties and Responsibilities:
Identify and diagnose problems with little information remotely and on location. Problem-solving tasks may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling software or hardware.
Utilize math skills (specifically geometry) to create packaging designs and efficient machine operation through simplifying the design matrix.
Schedule and perform preventative maintenance on machinery as required; report back on issues, orders and parts needed.
Install equipment including machines, software, and other accessories
Train customer on machine operation and lean principle implementation with the end goal of the Packsize equipment operating at optimum capacity for customer efficiency.
Prioritize and manage own travel schedule, visiting customers in designated region. Make sure machinery is in great working order and that the customers have designs and software updates as needed.
Enhance the customer’s positive experience with Packsize by recognizing their needs and providing solutions that meet and often surpass those needs.
During some weeks, serve as the first to be deployed to address customer on-site emergencies; making it necessary to quickly reschedule previously planned work activity.
Communicate effectively both internally and externally, utilizing a CRM system to document actions and item performed, schedule future preventive maintenance needs, and other engineering functions.
Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
Meet all field service engineering metrics including on time preventative maintenance, hotline calls per region, support hours per region, uptime, and customer satisfaction.
Experience and Education Required:
Bachelor’s degree in a related discipline is preferred.
Experience with servo drives, pneumatic systems, 480 3 phase power (knowledge of), and setup of machinery and corresponding accessories.
Experience with Windows and PLCs. Ability to troubleshoot PC errors and PLC functions remotely and on location.
Experience with Windows based computing.
Previous experience troubleshooting software preferred.
Excellent work ethic and time management skills, accessible via telephone, and promptly returns email and phone messages.
Excellent customer service/soft skills.
Experience in lean manufacturing and batch production preferred.
Physical Demands and Working Conditions:
Ability to lift 75 pounds frequently.
75% travel amongst a region of states is common and can be more or less.
Must have a valid driver's license and clean driving record as company car is provided.
Salary and Benefits:
Packsize offers a competitive benefits package including paid time off, Medical, Dental, Vision, Short Term/Long Term Disability, Life, 401(k) matching, and a bonus program.

Founded in 2002 and headquartered in Salt Lake City, Packsize International is the world’s leading provider of lean packaging systems for businesses with complex corrugated packaging needs. Recognized by Inc. 5000, ranked by Deloitte’s Technology Fast 500™, and listed by Forbes as One of America’s Most Promising Companies, Packsize delivers an alternative to the existing corrugated supply chain with On Demand Packaging®.

Packsize is an Equal Opportunity Employer

Posted Date 3/31/16
Contact Email
Preferred Contact Method
Email Only
City Charlotte
State/Province NC
Country United States of America


Customer Service
Field Service

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